Getting Ready for Remote Learning

"Getting Ready For Remote Learning" Checklist

Welcome to our Remote Learning Page. You can help set your child on the right path for remote learning with just a few steps.

Please view our Getting ready for remote learning checklist:


You can help set your child on the right path for remote learning with just a few steps:

Ensure your student has a working internet-connected device. The DOE IT Help Desk is available to assist with device or Internet support. Call 718-935-5100 and press 5

 Do you need a DOE device?

 Having problems and need technical support?

 If your DOE-issued iPad needs to be serviced:

 Do you need help getting access to Internet service? Brush up on platforms & tools your child may use in remote learning:

 Getting Started in Google Classrooms:

 Getting Started in Microsoft Teams:

 Getting Started with DOE Zoom:

 Find translated supports for remote learning: Set up your child’s DOE Student Account: Update your contact information in your NYC Student Account (, and confirm that your child’s school has your email address and phone number so that they can contact you with important updates.


Technology Support For Families

You can use the form to let us know what issues you are having with NYCDOE iPads or other devices including:

  • Status or delivery of iPad request
  • Reporting a lost or stolen device
  • Support for sign in and use of iPad or other DOE devices
  • Help with applications (including Google Classroom)
  • If the form doesn’t offer the answers you need, you will be asked to provide your contact information and we will get in touch with you and try to solve your problem. Staff can fill this form out on behalf of parents.

Technology Support

Student wears mask and shows off work during online learning


Google Classroom Tutorial Videos

Google Classroom Video Tutorials

NYS TESOL has created Google Classroom Student tutorial videos in the following languages: Bengali, Chinese, French, Haitian Creole, Korean, Portuguese, Russian, Spanish and Urdu.


Google Classroom Walkthrough

Google Classroom Walkthrough

Grades Pre-Kindergarten through 5th grade are using Google Classrooms. Each day your child must log into their account that their teacher created and complete all assignments and homework. If you need help finding your way around Google Classroom please see our 2020 Parents' Guide to Google Classroom.

In Need of Wifi?

Please see below, options that may be available to you.

AlticeUSA is providing free internet service for all students for 60 days. Please call 866-200-9522 to enroll.

Comcast - Comcast is offering an internet essentials package for free. To sign up for a free internet essentials package for 60 days, applicants can simply visit There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.

Spectrum - Beginning March 16, Spectrum is offering free internet for 60 days to households with K-12 or college students who don’t already have a Spectrum subscription. To enroll, call 1-844-488-8395.

Charter - Charter is offering free internet for 2 months. 1 (877) 906-9121.

AT&T - AT&T COVID-19 response. AT&T will offer open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families.

Sprint - Sprint is following the FCC agreement, providing unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot spots for 60 days at no extra charge.

T-Mobile - T-Mobile is following the FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

*Please note there is no affiliation or legal responsibility between the Dept of Education and these companies. Any concerns, please contact the company directly

Free or Low Cost Internet

Here are NYC resources for various free wifi options throughout the City, along with the CV19 specific offers being extended by the carriers to families.

Altice (aka Optimum) offers a plan beginning $14.99/month plan called Altice Advantage

  • Eligible for or participates in the National School Lunch Program (NSLP); or a New York City resident and attends a New York City public school; or eligible for or receives Supplemental Security Income (SSI) and 65 years of age or older; or a veteran and receive state or federal public assistance. 

Charter (aka Spectrum) offers a plan beginning at $14.99/month called Spectrum Internet Assist

  • One or more members of your household must be a recipient of one of the following assistance programs: 
    • National School Lunch Program (NSLP) 
    • Community Eligibility Provision (CEP) of the NSLP 
    • Supplemental Security Income (for applicants age 65+ only) 

Verizon offers the Lifeline program, its Fios broadband internet service beginning at $19.99 per month for 200 Mpbs, plus taxes and equipment charges. This offer includes a year of free Disney+ and no router or rental fees for two months. 

  • Here Are The Ways You Can Qualify For Lifeline: 
      • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps 
      • Medicaid 
      • Supplemental Security Income (SSI) 
      • Federal Public Housing Assistance (FPHA) 
      • Veterans Pension and Survivors Benefit 
      • Tribal Programs (and live on federally-recognized Tribal lands)

District 21 Contact


Phone Contact: All calls for the Superintendent can be directed to: 347-371-0882