If you need to request an iPad please fill out the form.
If you would like to request a mystudent.nyc account creation codes, please request it using our REMIND SYSTEM. The attached form will walk you through signing up.
If you have ongoing issues with technology to support learning at home, even after visiting our support pages (such as Getting Started with Your iPad, Remote Learning Portal, Getting Started with Google Classroom, Getting Started with Teams) please fill out the Technical Support for Families form. The form uses Google Translate in the top right corner.
You can use the form to let us know what issues you are having with NYCDOE iPads or other devices including:
If the form doesn’t offer the answers you need, you will be asked to provide your contact information and we will get in touch with you and try to solve your problem.Staff can fill this form out on behalf of parents.
Si tiene problemas continuos con la tecnología para apoyar el aprendizaje en el hogar, incluso después de visitar nuestras páginas de soporte (como Comenzar con su iPad , Portal de aprendizaje remoto , Comenzar con Google Classroom , Comenzar con los equipos ), complete el Soporte técnico para Se forman familias. El formulario usa Google Translate en la esquina superior derecha.
Puede usar el formulario para informarnos qué problemas tiene con los iPads de NYCDOE u otros dispositivos, incluidos:
Si el formulario no ofrece las respuestas que necesita, se le pedirá que proporcione su información de contacto y nos pondremos en contacto con usted e intentaremos resolver su problema. El personal puede completar este formulario en nombre de los padres.
NYS TESOL has created Google Classroom Student tutorial videos in the following languages:
Bengali, Chinese, French, Haitian Creole, Korean, Portuguese, Russian, Spanish and Urdu.
The videos can be accessed here:
https://www.youtube.com/playlist?list=PLON_Ndz-asFTvNS3ODimsVtFom_nywSJR
If you need help finding your way around Google Classroom please see the attached document
Grades Pre-Kindergarten through 5th grade are using Google Classrooms. Each day your child must log into their account that their teacher created and complete all assignments and homework.
Click the picture to visit the site (this not assigned work this can be done on you own)
Please see below, options that may be available to you.
· AlticeUSA is providing free internet service for all students for 60 days. Please call 866-200-9522Opens in a new browser tab to enroll.
· Comcast - Comcast is offering an internet essentials package for free. To sign up for a free internet essentials package for 60 days, applicants can simply visit www.internetessentials.comOpens in a new browser tab . There are also two dedicated phone numbers 1-855-846-8376Opens in a new browser tab for English and 1-855-765-6995Opens in a new browser tab for Spanish.
· Spectrum - Beginning March 16, Spectrum is offering free internet for 60 days to households with K-12 or college students who don’t already have a Spectrum subscription. To enroll, call 1-844-488-8395Opens in a new browser tab .
· Charter - Charter is offering free internet for 2 months. 1 (877) 906-9121Opens in a new browser tab
· AT&T - AT&T COVID-19 response. AT&T will offer open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families.
· Sprint - Sprint is following the FCC agreement, providing unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot spots for 60 days at no extra charge.
· T-Mobile - T-Mobile is following the FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.
*Please note there is no affiliation or legal responsibility between the Dept of Education and these companies. Any concerns, please contact the company directly
Please click this link for the most updated letters from the DOE. All letters are translated into many different languages.
https://infohub.nyced.org/in-our-schools/translations/letters/coronavirus
Please Click the picture Below 
Free Options
Here are NYC resources for various free wifi options throughout the City, along with the CV19 specific offers being extended by the carriers to families.
Altice (aka Optimum) offers a plan beginning $14.99/month plan called Altice Advantage
Charter (aka Spectrum) offers a plan beginning at $14.99/month called Spectrum Internet Assist
Verizon offers the Lifeline program, its Fios broadband internet service beginning at $19.99 per month for 200 Mpbs, plus taxes and equipment charges. This offer includes a year of free Disney+ and no router or rental fees for two months.
