In Need of Technology for Remote Learning?
If you need to request an iPad please fill out the form.
If you have ongoing issues with technology to support learning at home, even after visiting our support pages (such as Getting Started with Your iPad, Remote Learning Portal, Getting Started with Google Classroom, Getting Started with Teams) please fill out the Technical Support for Families form. The form uses Google Translate in the top right corner.
You can use the form to let us know what issues you are having with NYCDOE iPads or other devices including:
If the form doesn’t offer the answers you need, you will be asked to provide your contact information and we will get in touch with you and try to solve your problem.Staff can fill this form out on behalf of parents.
Si tiene problemas continuos con la tecnología para apoyar el aprendizaje en el hogar, incluso después de visitar nuestras páginas de soporte (como Comenzar con su iPad , Portal de aprendizaje remoto , Comenzar con Google Classroom , Comenzar con los equipos ), complete el Soporte técnico para Se forman familias. El formulario usa Google Translate en la esquina superior derecha.
Puede usar el formulario para informarnos qué problemas tiene con los iPads de NYCDOE u otros dispositivos, incluidos:
Si el formulario no ofrece las respuestas que necesita, se le pedirá que proporcione su información de contacto y nos pondremos en contacto con usted e intentaremos resolver su problema. El personal puede completar este formulario en nombre de los padres.
This week, Mayor Bill De Blasio and Chancellor Richard A. Carranza announced an adjusted K-12 city-wide grading policy. The policy maintains a high bar for student achievement, gives flexibility to families and students grappling with the COVID-19 crisis, and provides targeted support to students who have fallen behind. A summary of the policy is below:
Marking Period Grades
For Grades K-12, schools must use their existing grading scales for marking period grades for the rest of the year.
Grades K-5: Schools will award grades using a binary Meets Standards and Needs Improvement scale to ensure students are demonstrating mastery of the learning outcomes for their required courses. No failing grades will be given.
Grades 6-8: Schools will award grades using three values: Meets Standards, Needs Improvement, and Course in Progress for those students where there is not enough information for teachers to assess. No failing grades will be given, and this will not factor into their GPA.
Grades 9-12: Schools will continue with the same grading scales they had before remote learning except any failing grade on the scale would be changed to Course in Progress. No failing grades will be given. Students will be given the time they need to complete the course and earn the credit, through January 2021. High school students who have successfully completed and earned credit for a course will have the option to change their grade to a binary ‘credit/no credit’ scale after receiving their report card grade. Grades changed to ‘credit’ will not be included in their GPA, but will still count toward graduation.
NYS TESOL has created Google Classroom Student tutorial videos in the following languages:
Bengali, Chinese, French, Haitian Creole, Korean, Portuguese, Russian, Spanish and Urdu.
The videos can be accessed here:
If you need help finding your way around Google Classroom please see the attached document
Grades Kindergarten through 5th grade are using Google Classrooms. Each day your child must log into their account that their teacher created and complete all assignments and homework.
For Pre-K all classwork will be given through class dojo. The app can be found here.....
Mac/Apple (app): https://apps.apple.com/us/app/classdojo/id552602056
For Desktop: https://www.classdojo.com
Please see the attached document for a walk through for Class Dojo.
Please see below, options that may be available to you.
· AlticeUSA is providing free internet service for all students for 60 days. Please call 866-200-9522 to enroll.
· Comcast - Comcast is offering an internet essentials package for free. To sign up for a free internet essentials package for 60 days, applicants can simply visit www.internetessentials.com. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
· Spectrum - Beginning March 16, Spectrum is offering free internet for 60 days to households with K-12 or college students who don’t already have a Spectrum subscription. To enroll, call 1-844-488-8395.
· Charter - Charter is offering free internet for 2 months. 1 (877) 906-9121
· AT&T - AT&T COVID-19 response. AT&T will offer open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families.
· Sprint - Sprint is following the FCC agreement, providing unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot spots for 60 days at no extra charge.
· T-Mobile - T-Mobile is following the FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.
*Please note there is no affiliation or legal responsibility between the Dept of Education and these companies. Any concerns, please contact the company directly
Please click this link for the most updated letters from the DOE. All letters are translated into many different languages.