Technical Support for Families

If you have ongoing issues with technology to support learning at home, even after visiting our support pages (such as Getting Started with Your iPad, Remote Learning Portal, Getting Started with Google Classroom, Getting Started with Teams) please fill out the Technical Support for Families form. The form uses Google Translate in the top right corner. 

• Technical Support for Families(Open external link)

You can use the form to let us know what issues you are having with NYCDOE iPads or other devices including:

• Status or delivery of iPad request
• Reporting a lost or stolen device
• Support for sign in and use of iPad or other DOE devices
• Help with applications (including Google Classroom)

If the form doesn’t offer the answers you need, you will be asked to provide your contact information and we will get in touch with you and try to solve your problem.Staff can fill this form out on behalf of parents.

Soporte técnico para familias

Si tiene problemas continuos con la tecnología para apoyar el aprendizaje en el hogar, incluso después de visitar nuestras páginas de soporte (como Comenzar con su iPad , Portal de aprendizaje remoto , Comenzar con Google Classroom , Comenzar con los equipos ), complete el Soporte técnico para Se forman familias. El formulario usa Google Translate en la esquina superior derecha. 

• Soporte técnico para familias (Abrir enlace externo)

Puede usar el formulario para informarnos qué problemas tiene con los iPads de NYCDOE u otros dispositivos, incluidos:

• Estado o entrega de solicitud de iPad
• Informar sobre un dispositivo perdido o robado
• Soporte para iniciar sesión y usar iPad u otros dispositivos DOE
• Ayuda con aplicaciones (incluido Google Classroom)

Si el formulario no ofrece las respuestas que necesita, se le pedirá que proporcione su información de contacto y nos pondremos en contacto con usted e intentaremos resolver su problema. El personal puede completar este formulario en nombre de los padres. 

Grading Policy 

This week, Mayor Bill De Blasio and Chancellor Richard A. Carranza announced an adjusted K-12 city-wide grading policy. The policy maintains a high bar for student achievement, gives flexibility to families and students grappling with the COVID-19 crisis, and provides targeted support to students who have fallen behind.  A summary of the policy is below: 

Marking Period Grades 

For Grades K-12, schools must use their existing grading scales for marking period grades for the rest of the year. 

Final Grades 

• Grades K-5: Schools will award grades using a binary Meets Standards and Needs Improvement scale to ensure students are demonstrating mastery of the learning outcomes for their required courses. No failing grades will be given.  

•  Grades 6-8: Schools will award grades using three values: Meets Standards, Needs Improvement, and Course in Progress for those students where there is not enough information for teachers to assess. No failing grades will be given, and this will not factor into their GPA. 

• Grades 9-12: Schools will continue with the same grading scales they had before remote learning except any failing grade on the scale would be changed to Course in Progress. No failing grades will be given. Students will be given the time they need to complete the course and earn the credit, through January 2021. High school students who have successfully completed and earned credit for a course will have the option to change their grade to a binary ‘credit/no credit’ scale after receiving their report card grade. Grades changed to ‘credit’ will not be included in their GPA, but will still count toward graduation.   

NYS TESOL has created Google Classroom Student tutorial videos in the following languages:

Bengali, Chinese, French, Haitian Creole, Korean, Portuguese, Russian, Spanish and Urdu.

The videos can be accessed here:

https://www.youtube.com/playlist?list=PLON_Ndz-asFTvNS3ODimsVtFom_nywSJR

Please Click the picture Below